Join us in powering the future! 💡 We’re looking for part-time Customer Service Advisors to join our dynamic team at NIE Networks in our Craigavon-based Contact Centre. This is a temporary, ongoing role, with the potential to become permanent after a successful period. You will be employed by The Recruitment Co, working on NIE site and reporting to NIE management

💼 Your Role:

You will be the first point of contact for our customers, dealing efficiently and accurately with a range of enquiries via telephone, email, social media, and web-based chat. When calls are low, you’ll carry out administration and related duties.

Key responsibilities:

• Manage customer queries by phone, social media, and email
• Record fault and emergency customer enquiries on relevant systems
• Direct escalated calls to the Shift Leader in real time
• Communicate effectively with other internal departments
• Be capable of responding during escalations and staffing issues

💰What we offer:

• 💷 Competitive hourly rate of £11.73 PLUS £3.21 shift allowance, giving you a total of £14.94 per hour!
• Opportunity for overtime paid at 1.5x or 2x the standard rate
• A shift pattern of 3:30 to 11:30 during the week and between 7:30am to 11:30pm on the weekends
• Comprehensive training and development
• Perks Card offering discounts in retail, hospitality, and travel businesses
• Social Club offering discounted events and concerts
• Volunteering opportunities
• Free parking at all NIE Networks sites
• Laptop and equipment for working from home provided
• Access to our Health and Wellbeing forum

📚About You:

• GCSE (or equivalent) Maths and English Grade C or above or 2 years of relevant experience
• Strong customer focus, excellent attention to detail, and good decision-making skills
• Experience managing difficult customers and resolving complaints
• Working knowledge of MS Office and social media platforms
• Ability to build trust easily and act with integrity

Desirable:

• Experience in a call handling role
• Experience managing customer interaction on social media platforms

At NIE Networks, we believe in nurturing our teams to deliver the best possible service for our customers. With employee wellbeing at the core of our approach, we’re committed to helping you reach your full potential.

🔌 Ready to power your career with NIE Networks? Apply now!

Location: Carn Industrial Estate, Portadown, BT63 5QJ