Join us in powering the future! We’re looking for full-time Customer Service Advisors to join our dynamic team at NIE Networks in our Craigavon-based Contact Centre. This is a temporary, ongoing role, with the potential to become permanent after a successful period. You will be employed by The Recruitment Co, working on NIE site and reporting to NIE management

Your Role:

You will be the first point of contact for our customers, dealing efficiently and accurately with a range of enquiries via telephone, email, social media, and web-based chat. When calls are low, you’ll carry out administration and related duties.

Key responsibilities:

• Manage customer queries by phone, social media, and email
• Record fault and emergency customer enquiries on relevant systems
• Direct escalated calls to the Shift Leader in real time
• Communicate effectively with other internal departments
• Be capable of responding during escalations and staffing issues

What we offer:

• Competitive hourly rate of £11.73 for a 37-hour week
• Opportunity for overtime paid at 1.5x or 2x the standard rate
• A shift pattern of Monday-Friday, 9am-5pm
• A hybrid working model (50% in the office, 50% at home) after a successful 3-month training period
• Comprehensive training and development
• Performance-related annual bonus
• Perks Card offering discounts in retail, hospitality, and travel businesses
• Social Club offering discounted events and concerts
• Volunteering opportunities
• Free parking at all NIE Networks sites
• Laptop and equipment for working from home provided
• Access to our Health and Wellbeing forum

About You:

• GCSE (or equivalent) Maths and English Grade C or above or 2 years of relevant experience
• Strong customer focus, excellent attention to detail, and good decision-making skills
• Experience managing difficult customers and resolving complaints
• Working knowledge of MS Office and social media platforms
• Ability to build trust easily and act with integrity

Desirable:

• Experience in a call handling role
• Experience managing customer interaction on social media platforms

Ready to power your career with NIE Networks? Apply now!

Location: Carn Industrial Estate, Portadown, BT63 5QJ