📞Customer Service Advisors📞 NIE Networks – Craigavon Contact Centre. Full Time.

  • Craigavon, Northern Ireland
  • £11.73

📞Customer Service Advisors📞 NIE Networks – Craigavon Contact Centre. Full Time

  • Craigavon, Northern Ireland
  • £11.73
  • Posted May 18, 2023

Join us in powering the future! 💡 We’re looking for full-time Customer Service Advisors to join our dynamic team at NIE Networks in our Craigavon-based Contact Centre. This is a temporary, ongoing role, with the potential to become permanent after a successful period. You will be employed by The Recruitment Co, working on NIE site and reporting to NIE management

💼 Your Role:

You will be the first point of contact for our customers, dealing efficiently and accurately with a range of enquiries via telephone, email, social media, and web-based chat. When calls are low, you’ll carry out administration and related duties.

Key responsibilities:

  • Manage customer queries by phone, social media, and email
  • Record fault and emergency customer enquiries on relevant systems
  • Direct escalated calls to the Shift Leader in real time
  • Communicate effectively with other internal departments
  • Be capable of responding during escalations and staffing issues

What we offer:

  • Competitive hourly rate of £11.73 for a 37-hour week
  • Opportunity for overtime paid at 1.5x or 2x the standard rate
  • A shift pattern of Monday-Friday, 9am-5pm
  • A hybrid working model (50% in the office, 50% at home) after a successful 3-month training period
  • Comprehensive training and development
  • Performance-related annual bonus
  • Perks Card offering discounts in retail, hospitality, and travel businesses
  • Social Club offering discounted events and concerts
  • Volunteering opportunities
  • Free parking at all NIE Networks sites
  • Laptop and equipment for working from home provided
  • Access to our Health and Wellbeing forum

About You:

  • GCSE (or equivalent) Maths and English Grade C or above or 2 years of relevant experience
  • Strong customer focus, excellent attention to detail, and good decision-making skills
  • Experience managing difficult customers and resolving complaints
  • Working knowledge of MS Office and social media platforms
  • Ability to build trust easily and act with integrity


  • Experience in a call handling role
  • Experience managing customer interaction on social media platforms

🔌 Ready to power your career with NIE Networks? Apply now!

Location: Carn Industrial Estate, Portadown, BT63 5QJ

Apply for this job.

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