3rd Line It Support.

  • Chorley, Lancashire
  • £30000 - £40000.00 per annum

3rd Line It Support

  • Chorley, Lancashire
  • £30000 - £40000.00 per annum
  • Posted January 17, 2023

Joining as a Senior IT Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up-to-date with industry trends, you will play a vital role ensuring the delivery of great customer service.

You don’t need to have all the requirements below but experience of IT Support (not necessarily commercial) and an enthusiasm for the industry is a must.

* Experience of monitoring and maintaining systems and networks

* Experience with Installation and configuration of systems

* Experience of diagnosing faults on both hardware and software

* Experience of solving technical and application issues by phone, email or in person

* Ability to walk clients through troubleshooting steps

* Experience of re-fitting and/or replacing of client hardware

* Experience of supporting updates and/or roll-outs for client applications and training of users as needed

* Ability to work to SLA’s

* Ability to prioritise and managing multiple open tickets

* Ability to establish good working relationships with clients

If you’re interested please apply and we can discuss the role in further detail.

Location: Chorley

Salary: £30,000 – £40,000

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

Apply for this job.

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