Joining as a Senior IT Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up-to-date with industry trends, you will play a vital role ensuring the delivery of great customer service.

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You don’t need to have all the requirements below but experience of IT Support (not necessarily commercial) and an enthusiasm for the industry is a must.

* Experience of monitoring and maintaining systems and networks

* Experience with Installation and configuration of systems

* Experience of diagnosing faults on both hardware and software

* Experience of solving technical and application issues by phone, email or in person

* Ability to walk clients through troubleshooting steps

* Experience of re-fitting and/or replacing of client hardware

* Experience of supporting updates and/or roll-outs for client applications and training of users as needed

* Ability to work to SLA’s

* Ability to prioritise and managing multiple open tickets

* Ability to establish good working relationships with clients

If you’re interested please apply and we can discuss the role in further detail.

Location: Chorley

Salary: £30,000 – £40,000

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.