⚡Customer Service Advisors⚡ NIE Networks – Craigavon Part Time
- Craigavon
- £14.94
-
Posted
September 11, 2023
Join us in powering the future! We’re looking for part-time Customer Service Advisors to join our dynamic team at NIE Networks in our Craigavon-based Contact Centre. This is a temporary, ongoing role, with the potential to become permanent after a successful period. You will be employed by The Recruitment Co, working on NIE site and reporting to NIE management
Your Role:
You will be the first point of contact for our customers, dealing efficiently and accurately with a range of enquiries via telephone, email, social media, and web-based chat. When calls are low, you’ll carry out administration and related duties.
Key responsibilities:
- Manage customer queries by phone, social media, and email
- Record fault and emergency customer enquiries on relevant systems
- Direct escalated calls to the Shift Leader in real time
- Communicate effectively with other internal departments
- Be capable of responding during escalations and staffing issues
What we offer:
- Competitive hourly rate of £11.73 PLUS £3.21 shift allowance, giving you a total of £14.94 per hour!
- Opportunity for overtime paid at 1.5x or 2x the standard rate
- A shift pattern of 3:30 to 11:30 during the week and between 7:30am to 11:30pm on the weekends
- Comprehensive training and development
- Perks Card offering discounts in retail, hospitality, and travel businesses
- Social Club offering discounted events and concerts
- Volunteering opportunities
- Free parking at all NIE Networks sites
- Access to our Health and Wellbeing forum
About You:
- GCSE (or equivalent) Maths and English Grade C or above or 2 years of relevant experience
- Strong customer focus, excellent attention to detail, and good decision-making skills
- Experience managing difficult customers and resolving complaints
- Working knowledge of MS Office and social media platforms
- Ability to build trust easily and act with integrity
Desirable:
- Experience in a call handling role
- Experience managing customer interaction on social media platforms
Ready to power your career with NIE Networks? Apply now!
Location: Carn Industrial Estate, Portadown, BT63 5QJ
