Administrative Officer – Ballykelly.

Job Description – Administrative Officer

Location:  Ballykelly, BT49
Start Date: Monday, November 4th, 2024
Duration: Initially 51 weeks, with the possibility of extension

Work Pattern:

• Contracted hours are between 8 am – 8 pm, Monday – Friday, and every 4th Saturday on a rota basis.
• Current shift patterns are between 8 am – 6 pm, Monday to Friday.
• Observance of Great Britain Easter Public Holidays (Good Friday and Easter Monday) required.

Hours per Week: 37

Main Duties and Responsibilities

• Answer calls within agreed timescales, ensuring personal availability to maximise call handling and service accessibility.
• Maintain resilience and adaptability within a telephony environment.
• Demonstrate strong verbal and written communication skills.
• Build rapport with both colleagues and callers.
• Collaborate effectively within a team environment.
• Meet deadlines with accuracy and achieve set targets.
• Utilise basic IT skills with an openness to learning new systems.
• Stay organised and manage time effectively.

Benefits and Facilities

• Hybrid Working Pattern: Available
• Flexi-Time: Available
• Car Parking: Available