Location: Cookstown
Start Date: ASAP
Duration: Initially 51 weeks
Hours: 37 hours per week, Monday to Friday, 9:00 AM to 5:00 PM
Rate of Pay: £12.59 per hour

Job Overview

We are seeking a highly motivated and organised Administrative Officer to join our team in Cookstown. This role offers the opportunity to work in a dynamic environment where you will play a vital role in supporting claimants and contributing to the smooth operation of administrative processes.

Key Responsibilities

Setting Direction:

• Motivate claimants to enhance their digital skills and independently manage their digital accounts.
• Encourage the use of online channels, helping claimants understand the benefits.
• Provide clear direction and support to claimants, ensuring a positive impact on their employment journey.
• Understand and appreciate the full claimant journey to provide effective support.

Engaging People:

• Take accountability for personal development and utilise available learning tools.
• Build strong working relationships with colleagues, external delivery partners (e.g., HMRC and NIHE), and claimants.
• Support seamless handoffs between teams and foster collaboration.

Delivering Results:

• Work within a multifunctional team to provide both front and back office support.
• Act as the first point of contact for claimant queries, ensuring information is accurately gathered and processed.
• Conduct interviews with claimants, confirm identities, and update systems accordingly.
• Assist claimants in managing job search activities and provide financial support guidance.
• Handle challenging customer situations with professionalism and signpost claimants to relevant resources.

Corporate Responsibilities:

• Maintain the security and integrity of claimant information.
• Prevent fraud and error through proactive referrals and adherence to security protocols.
• Follow health and safety procedures and contribute to business continuity plans.

Essential Criteria

• 5 GCSEs, including Maths and English (Grade A-C) or equivalent Level 2 qualifications.
• Candidates must successfully pass an Access NI Check.

How to Apply

To apply, please submit your CV to or apply directly below

TheRecCoBelfast