Admin Officer – Enniskillen.

Position: Admin Officer

AO Pay Rate: £13.75 per hour

Hours: Full time, 37 hours per week

Hours of Work: 9 to 5 Monday to Friday

Start Date: ASAP

Location: Inishkeen House, Enniskillen

Benefits working with NICS:

• On the job training provided
• Long term opportunity
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Job Duties:

Customer Services Branch (CSB) provides the administrative support within the departments (DAERA) network of local offices.
The objective is to improve the effectiveness and efficiency of services delivered by the Department to its customers, predominantly farmers, farm families and rural dwellers.
It seeks to ensure that the majority of customer enquiries are satisfactorily resolved at the first point of contact. Customers are given a choice of communication channels and can access the Department’s services remotely by phone, fax, e-mail, online and post, or in person at a department Direct office.

Key Responsibilities:
• Maintain and update data on spreadsheets and other systems.
• Process movement documents and registration of animals.
• Communicate with customers face to face and via telephone/e-mail.
• Front desk / counter duties
• Prepare letters and correspondence.
• Provide departmental services to customers following standards and guidelines.
• Attend training and development sessions as required.
• Provide support for ad hoc exercises and perform post/courier duties.
• Other admin duties.

Essential Criteria:

• Must have 5 GCSEs including Maths & English (must be able to show certificates)
• Excellent IT skills, including use of Microsoft Word and Excel.
• Good communication skills.
• Ability to use own initiative.

*The successful applicant will be required to complete an Access NI during registration*

If interested, please send across your CV to anna.quinn@therecruitmentco.uk