Admin Officer – Various (Belfast).
Admin Officer – Various (Belfast)
May 10, 2022
Our client, a leading public sector organisation, based in Belfast are looking to recruit various Admin officers across various different departments
Hourly Pay: £11.70
Location – Belfast City Centre
Main Duties include:
– You will work as a member of a team providing an efficient and effective service to our customers. Staff are expected to contact customers by phone to enable us to gather information and process applications and changes as quickly as possible. You should remember that your actions in dealing with cases can have a major impact on the lives of our customers so your calculations must be accurate and decisions fully recorded.
– When you complete your training you will join one of our business teams and while your duties will depend on the team in which you are placed, contacting customers by phone and answering calls will be a major part of your work.
– Call handling
-Handling inbound calls from and making outbound calls to Paying Parents (PP), Receiving Parents (RP), Employers etc to arrange and maintain payments
-Maximising the use of outbound calls to keep all parties (Paying parent and Receiving Parent) informed in relation to their arrangements
-Use available financial information to negotiate payment of regular maintenance and arrears with Paying Parents to maximise the maintenance payments for children
-Use positive customer contact to manage customer’s expectations, taking the time to explain processes clearly and providing realistic and accurate timeframes for the receipt of maintenance payments.
-Maximising the use of outbound calls to reduce the level of repeat calls and potential complaints.
-Collecting and recording evidence and information by phone to speed up the processing of new claims and to action ‘change of circumstance’ requests quickly and accurately to ensure paying cases continue paying.
-Offering and providing a call-back service to provide further support and information to all parties with a child maintenance interest.
-Handling all calls in a calm and professional manner
-Taking efficient and effective action on all incoming correspondence to deliver a high quality customer service
-Using available ‘tracking tools’ to manage own workload and contribute to achieving the organisations targets
-Ensuring adherence with GDPR by ensuring that all customer information is held appropriately and securely
***MUST HAVE PROOF OF 5 GCSE’S AT GRADE C OR ABOVE (MUST HAVE MATHS AND ENGLISH)***
To apply please send your CV via the link or email email@example.com