Job Title: Customer Care Adviser – German

Salary: £26,000

Location: Canary Wharf, London

Hours: 40 paid hours per week.

Shifts: Mon – Friday (8 hour shifts) between 7:00am – 6:00pm

Main Purpose of Role

• We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
• As an Airline Customer Care Adviser you will have a vitally important role – booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.
• You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries.
• If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for

Skills Requirements

• Proven Amadeus GDS experience
• Airline or travel experience
• Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
• An effective team player with a “can-do” attitude
• Passionate about providing great customer care with a friendly personality
• A confident and professional telephone manner
• Self-motivated, proactive and able to work on your own initiative
• Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers.

What are we looking to achieve?

• Help customers and solve their problems in an accurate and efficient manner.
• Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service.
• Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries.
• High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce.
• Develop and improve processes and ways of working
• Troubleshooting with customers
• Other administrative tasks
• Contribute to our positive team spirit and work environment

Why work for us?

• We have a fun and sociable team environment working culture
• Pension Scheme with Standard Life
• Aviva Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• Cycle to work scheme
• Tech scheme

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.