We are currently recruiting a Business Support Administrator to join our client in Lisburn

• 36.25 hours per week
• Monday – Friday 9am – 5pm
• £11.83 per hour
• 3 months initially with possibility of extension

Job duties for Business Support Activities will include:

1. Provide an effective reception and switchboard service, acting as first point of
contact for callers and visitors to HQ.
2. Provide a modern, efficient, professional and customer-focused administration
service providing administrative support for meetings (including preparation of
agendas, minute taking and any follow up administrative tasks) and multi-
functional projects.
3. Carryout administrative tasks to support the business as usual requirements
of other directorates/functions e.g. Service Delivery, Service Support, Finance
and HR.
4. Collate information, letters, memos, statistics, reports and other documents
for use by management, committees or working groups.
5. Provide advice, guidance, and support, as required, to other staff on current
administrative processes.
6. Manage incoming and outgoing mail.
7. Draft responses to general queries received via email or forward these to the
appropriate section for further action.
8. Develop and maintain databases, spreadsheets and other documents,
ensuring that all computerised and manual systems used by the
Transformation, Performance &; Governance Directorate are maintained
accurately and updated on a timely basis e.g. inventory, customer charter
complaints etc.
9. Provide a high level of internal and external customer service including taking
ownership of customer queries and complaints and following issues through
to completion.
10. Assist in the collation of information
11. Arrange all non-training related travel bookings for Board Members
and staff

Essential Criteria:

• 5 GCSEs at Grade C or above or equivalent, to include English and Maths AND
• Have at least 2 years’ experience of working in a demanding office environment, carrying out a range of business support tasks including scheduling and administrative support for meetings.
• OR Have at least 4 years’ experience of working in an office environment, carrying out a range of administrative tasks.
• Demonstrate a working knowledge of Windows and Microsoft applications, to include, Word, Excel, and Outlook.