Call Centre Agent.

  • Sheffield, South Yorkshire
  • Up to £22000.00 per annum

Call Centre Agent

  • Sheffield, South Yorkshire
  • Up to £22000.00 per annum
  • Posted May 26, 2023

Job Title: Call Centre Agent
Location: Sheffield
Salary: £22,000 (commensurate with experience) alongside a monthly performance-based bonus, providing a realistic earning potential exceeding £25,000 per annum.

Role

  • Engaging in telephone correspondence with businesses and individuals to recover outstanding debts.
  • Navigating challenging discussions with customers in a sensitive and professional manner.
  • Recording accurate accounts of conversations and payment arrangements in a customer database.
  • Adhering to prescribed debt collection procedures and guidelines.
  • Operating within an open-plan contact center environment, meeting individual and team objectives.
  • Precisely inputting customer payment details into our systems, ensuring accuracy from the first instance.

Qualifications

  • Previous involvement in a call center or credit control position is crucial.
  • Proficient communication skills, both written and verbal, for data entry and telephone interactions.
  • Comfortable working towards targets and capitalizing on financial rewards tied to performance.
  • Demonstrated proficiency in various technologies and systems, with the ability to swiftly adapt.
  • Willingness to initiate outgoing calls to customers, occasionally engaging in challenging conversations.
  • Analytical and problem-solving acumen, adept at asking pertinent questions to gather necessary information.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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