My client is looking for an experienced Credit Controller, the role is full time Monday to Friday 9am to 5pm and is Hybrid with two days working from home but training needs to be in the office.

MAIN DUTIES/

RESPONSIBILITIES

• Dealing with and managing customer accounts to ensure effective and efficient credit control.

• Working to tight deadlines.

• Management of agreed customer credit limits and payment terms in line with policy

• Proactive management of any due debt to minimise and reduce any overdue debt and to meet agreed KPIs.

• Administer customer queries within agreed SLA guidelines / value levels to avoid or minimise any delay in the collection of outstanding balances.

• To develop the close working relationship and liaison with business operational teams to support the timely collection of debt and resolution of any queries.

• Develop and maintain key contacts with customers to support the collection process.

• Ensure that any commercial risk is identified and relevant actions taken to reduce or remove this risk.

Preferably

• Experience of working within a Debt collection/ Payment processing environment.

• Ability to work under pressure to meet KPIs.

• Previous administrative experience within a customer service environment.

• Good interpersonal skills.

• Good level of analytic skills.

• A good team player who will be self-motivated and customer focused.

• Have good communication and IT skills (Excel & Word)

• SAP knowledge

Salary is negotiable £23,000 – £26,500 depending on experience

CPMiddlesbrough
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