Job Title:

Customer Acquisition Agent

Salary:

22,000 per annum

Location:

Birchwood, Warrington

Hours / Days:

37.5 hours per week – 5/7 days per week

Monday to Friday – Hours between 09:00am and 20:00pm

Saturday – Hours between 09:00am – 18:00pm

Sunday – Hours between 10:00am – 16:00pm

Are you an experienced call handler within a fast paced environment? Do you understand the importance of providing the best service and treating each customer fairly? The Recruitment Co. are supporting one of our key clients based in Warrington in the search for their next talent and this could be the perfect opportunity for you.

Job responsibilities:

• Fully reviews all proofs received to verify customers identity and establish customers monthly income. Where bank statements are received – review bank conduct to establish affordability.
• Complete ‘Income and Expenditure call with customers to gain accurate monthly outgoings information. Assesses the customer’s ability to repay the loan over the term of the agreement.
• Ensures all information on finance application is fully and accurately completed. Gains relevant marketing consents from customers.
• Completes formal quotation with customers conforming loan repayments are affordable for full term.
• Discusses and gains agreement from customers on Payment Reminder System.
• Completes ‘Pre-Sign up’ call with customers to detail the offer of credit, SECCI and
  HPA ensuring each element is explained in full.
• Gains customer’s confirmation that they have a full understanding of all documents and requirements and are happy to proceed
• Makes outbound calls to customers to progress all applications to completion.
• Effectively handles

The Person:

• Experienced in working in a fast paced, changing environment
• Have ideally worked in a regulatory environment and understand Treating the Customer Fairly
• Have outstanding communication skills – they need to be able to use conversational and questioning techniques and be skilled in non-verbal communication too in order to support the customer through the process
• Able to develop themselves and make suggestions about improving the way we do business
• Team player and want to achieve results that benefit our customers, our broker network and the business
• Have excellent attention to detail
• Excellent verbal and written communication skills

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.