• Job Title: Customer Services Assistant
• Company: Dairy Manufacturer (In Partnership with Recruitment Agency)
• Location: Stonehouse
• Job Category: Customer Service
• Job Family: Product Strategies and Customer Experience
• Circa £25,000 salary

We are the recruitment agency working with a prominent Dairy Manufacturer, currently seeking a dynamic and customer-focused individual to join the company as a Customer Services Assistant. This role is an exciting opportunity to be a part of the new facility in Stonehouse, supporting the Customer Services team and working closely with key customers in Quick Service Restaurants.

Role Overview: As a Customer Services Assistant, you will play a pivotal role in creating customer intimacy, developing relationships, and ensuring timely execution of customer expectations. This entry-level position is an ideal opportunity for someone looking to build a rewarding career in Customer Services. The role offers a competitive salary of circa £25k per annum, along with an annual bonus and additional benefits such as private medical health, life assurance, and ill health payment protection.

Responsibilities:

• Act as the primary point of customer contact, providing exceptional service.
• Assist customers in resolving questions, issues, inquiries, and complaints.
• Cultivate and maintain positive customer relationships.
• Work collaboratively with Sales to develop, maintain, and grow customer accounts.
• Analyze service metrics and lead cross-functional solutions for effortless customer experiences.
• Liaise between customers and internal departments, ensuring effective communication and execution.
• Communicate results through dashboards and metrics to demonstrate outcomes and opportunities.
• Develop product knowledge to understand and communicate product offerings to customers.

Requirements for Success:

• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years of experience in Business or Customer Service.
• Professional communication, adaptability, and strong organizational skills.
• Positive attitude, team player, and ability to multitask.
• Flexibility to initiate action and solve problems.

About Us: Dairy Manufacturer, in partnership with the recruitment agency, is an Equal Opportunity Employer committed to diversity and inclusion. We are a customer-brand leader in various dairy products with a global presence. Our mission is to make a difference through food every day, and our employees are partners dedicated to achieving common goals.

Who Are We Looking For? We are on a journey together, valuing diversity, experiences, and perspectives. Our people are the heart of our company, and we strive to provide opportunities for growth. If you’re passionate about customer service and ready to contribute to our mission, we invite you to be a part of the company.

CPProfessional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.