Customer Credit Collector.

  • Cardiff
  • £21000 - £24000 per annum

Customer Credit Collector

  • Cardiff
  • £21000 - £24000 per annum
  • Posted January 18, 2023

Job Title: Customer Credit Collector
Location: Cardiff (Bay) – Hybrid
Salary: £21,000 – £24,000 a year + bonuses

Hours: Full time 12 month fixed term contract but theres a high chance of extending. Monday – Friday 9-5 working 3 days in the office and 2 from home

Here at the Recruitment Co we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home.

You don’t need any previous experience but you do need some previous customer service/admin experience.

Main Job roles:

  • Recoveries (insured clients) & Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds and of uninsured debts placed for collections.
  • Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.
  • Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe
  • Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
  • Make follow-up communications a priority to ensure that customers keep their commitments.
  • Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
  • Owning and maintaining the day-to-day relationship with client, debtors and 3rd parties including negotiation over recommended action.
  • Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties.
  • Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.
  • You may become involved in group projects, providing input and local technical knowledge to support the project group.

Required experience:

  • Good communication skills both verbal and written. In addition will demonstrate the ability to present information clearly and Will identify technical information communicate this in a style appropriate to the audience.
  • Sound judgment and ability to assess cost effectiveness of actions.
  • Ability to assess the situation and identify key factors.
  • Proven negotiation skills, business orientation.
  • Strong customer focus.
  • Ability to build strong and productive relationships with both internal and external customers.
  • Drive, ability to work well under pressure.
  • Previous Customer service/Admin experience

Benefits:

  • Hybrid working
  • 24 holidays a year + bank holidays
  • Bonuses
  • £21,000 – £24,000 salary

If you are interested then please apply now!

CPNewport

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

Apply for this job.

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