Customer Service Acquisition Representative.

  • Warrington, Cheshire
  • Up to £22000.00 per annum

Customer Service Acquisition Representative

  • Warrington, Cheshire
  • Up to £22000.00 per annum
  • Posted January 17, 2023

Job Title: Customer Service Acquisition Representative

Location: Warrington based

Hours: Shift Pattern between the hours of 9-8 Mon – Fri 12-8 being the latest shift they will be expected to do 1-2 lates a week. 10-6 Saturday 10-4 Sunday
Salary: £22000 + Commission Upto £2,500p/a
Full time Permanent

*** Looking to start straightaway in the week of the 23.01.23****

Role Responsibilities:

  • Fully reviews all proofs received to verify customers identity and establish customers
    monthly income. Where bank statements are received – review bank conduct to establish affordability.
  • Complete Income and Expenditure call with customers to gain accurate monthly outgoing information. Assesses the customer’s ability to repay the loan over the term of the agreement.
  • Ensures all information on finance applications is fully and accurately completed.
    Gains relevant marketing consents from customers.
  • Completed formal quotations with customers Confirming repayments are affordable for full term.
  • Discusses and gains agreement from customers on Payment Reminder System.
  • Completes ‘Pre-Sign up’ call with customers to detail the offer of credit, SECCI and HPA ensures each element is explained in full.
  • Gains customer’s confirmation that they have a full understanding of all documents and requirements and are happy to proceed
  • Makes outbound calls to customers to progress all applications to completion.
  • Effectively handles inbound calls from customers and dealers querying statuses of applications.


Key Account abilities:

  • Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipient’s needs
  • Makes suggestions for ways to improve own and business performance
  • Accepts and uses constructive feedback to improve own performance
  • Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum
  • Ensures agreed objectives and targets are achieved in a way that is consistent with the company.
  • Looks to develop own skills and knowledge of the business and understands how departments
  • Takes into account the impact on others when making decisions
  • Willingly shares knowledge with less experienced people
  • Is always polite and courteous to others
  • Proactively works to resolve customer and colleague issues and problems with area of responsibility
  • Ensures that work is completed to standards agreed and always looks for ways to improve
  • Works collaboratively with colleagues and customers

The Candidate:

  • Strong verbal and written communication skills
  • Computer literate
  • Experience of a fast paced and changing environment
  • 6-12 months Experience of an outbound calling environment
    Originally will have worked in a regulatory environment
  • Ideally with knowledge and experience of the sub prime market
  • Good educational standard to GCSE level or equivalent
  • Good level of written and verbal English and maths
  • Benefits:
  • Hybrid working (3 days in the office, 2 days working from home)
  • Competitive salary

Bonus:

  • Annual leave – 25 days increasing by 1 day a year to 27 days
  • Day off for your birthday additional day leave for your birthday (to be taken 2 weeks either side of birthday)
  • Paid overtime opportunities
  • Office Treats – Treats, healthy snacks, fruit, tea and coffee. Subsidised Costa Coffee – Warrington office only.
  • 10 days full company sick pay (with more than one year’s service)
  • Employee Assistance Programme (EAP)
  • Free car parking
  • Paid medical appointment leave
  • On-site gym membership discount
  • Eye-care vouchers
  • Free Flu Vaccinations Perks
  • On site nursery with 119 places hosted in a purpose-built facility by Busy Nought to Fives
  • Free weekly cinema screenings
  • On site cafe’s and restaurants including street food, pizza oven and grab and go options
  • Modern gym costing just £20.99 per month for employees
  • Free shuttle bus between Train Station and the site
  • Free shuttle bus to Shopping Centre at lunchtime

Please send your CV if your intrested!!!!

CPProfestional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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