Job Title: Customer Service Advisor – Work from Home

Job Summary

We’re looking for a dynamic and customer-focused individual to join our team as a Customer Service Advisor. As part of this exciting role, you’ll be responsible for handling inbound calls from businesses, assessing their eligibility for a cost-saving on energy bills and providing them with excellent customer service.

Key Responsibilities

• Be the first point of contact for businesses and assess their eligibility for cost-saving on energy bills
• Follow a well-scripted conversation to ensure the reliability of the information provided by the businesses
• Use your amazing communication skills to handle customer needs and concerns with a professional attitude
• Collaborate with Case Handlers to ensure the seamless flow of information and customer satisfaction
• Ensure that accurate records of customer interactions and transactions are maintained
• Follow company policies and procedures, including data security and confidentiality
• Attend training sessions and keep up-to-date with changes in policies and procedures

Requirements:

• Have a laptop or PC with Windows 10 operating system and a USB headset
• Have a reliable internet connection with a minimum bandwidth of 10-15 Mbps
• Have an antivirus program installed and kept up-to-date
• Be able to work in a quiet workspace without interruptions or distractions
• Have excellent communication and customer service skills
• Be flexible and able to work rotating shifts between 8am-6pm, Monday to Friday
• Be willing to undergo a 5-day training and comply with all policies and procedures of the company
• Have CPU Gen5 2.4GHz or above and at least 4GB of RAM (preferably 8GB)
• Have a browser with HTML5 support (e.g. Google Chrome or Firefox)

Salary and Benefits:

• Competitive pay rate of £10.80 per hour
• This is a 3-month fixed term contract with the potential to move into different campaigns within the company after completion
• All holiday requests must be approved by the company before being submitted to The Recruitment Co.
• Opportunity to work from home in a flexible environment
• A great chance to gain experience in a customer service role and boost your resume

If you are interested in this exciting opportunity and meet the requirements, please submit your application along with your CV for consideration. Join our team and help us provide amazing customer service to businesses across the UK!

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.