Customer Services Representative.

  • Cheadle, Greater Manchester
  • Up to £23000.00 per annum

Customer Services Representative

  • Cheadle, Greater Manchester
  • Up to £23000.00 per annum
  • Posted March 10, 2023

JOB TITLE: Customer Services Representative (Memberships)
SALARY: £23,000 per annum DOE
HOURS: Full time, Permanent
LOCATION: Cheadle SK8 (Office Based)


  • To provide an excellent and responsive service to members via inbound calls and emails
  • To be professional, clear and transparent in your approach to members at all times
  • To fully empathise and put the needs of the member first so that they feel valued and have trust in the organisation
  • To meet and strive to exceed member services KPI’s
  • To deliver the requirements of your role in line with the mission and values together with the company policy on Consumer Duty


  • Maximise any potential sales opportunities by educating the members and potential members, about how Shepherds plans can benefit them and their families
  • Deal with all member enquiries effectively and efficiently
  • Take ownership of member issues/queries and be proactive in ensuring that solutions are provided to ensure member satisfaction.
  • Ensure that all member queries are resolved in line with internal guidelines and procedures.
  • Be proactive in trying to resolve member issues before they result in a complaint
  • To update the appropriate databases with member information
  • Work closely with your member services colleagues to ensure continuity and provision of a seamless service to our members
  • If required, to assist with incoming post and large mailings
  • To scan all confidential material as required
  • Be fully conversant with all in house and online systems
  • Be fully aware of all products sold
  • To identify any material risks that occur in the customer service function.
  • To assist with updating procedures for your department as required
  • To contribute to the implementation of corporate culture initiatives
  • Be aware and comply with office health and safety procedures
  • Carry out other such duties and responsibilities as required by your line manager or assigned to you by the company from time to time


  • Educated to GCSE level (Maths & English)
  • Proven experience in a telesales/telemarketing role/customer services focussed role
  • Excellent communication skills
  • Strong ability to prioritise and multi task
  • Able to problem solve and take ownership of tasks
  • Good time management skills
  • Passion for customer services
  • Team working


The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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