Debt Recovery Agent.

  • Redditch, Worcestershire
  • Negotiable

Debt Recovery Agent

  • Redditch, Worcestershire
  • Negotiable
  • Posted January 24, 2023

Collections Advisor
Full Time – Permanent Role
Sheffield based office – Hybrid working pattern (Split time between home & office once training and required learning is completed)
Salary: Up to £24,000 (Dependent on experience)
We are recruiting for collections advisors for one of our key clients – at their Sheffield site. This is a hybrid role (time split between home and office) and full training is provided.
About the role:
Making and receiving telephone calls with customers and businesses to arrange payment of outstanding debts.
What will you do?

  • Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
  • Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
  • Ensuring all records of conversations and payment agreements are entered accurately into a customer database.
  • Following all processes and guidelines regarding debt collection.

Who will you be?

  • Previous experience working in a call centre or credit control type role.
  • Excellent communications skills – both writing/data entry and over the telephone.
  • Being comfortable working to targets (with the potential to earn performance based bonuses on achieving those targets).
  • Strong IT skills – comfortable using multiple systems and are confident in learning new ones.
  • Able to have difficult conversations with customers on both inbound and outbound calls.
  • Problem solving abilities – able to ask the right questions to get the information you need.

What’s in it for you?

  • A competitive starting salary!
  • Mon – Fri hours
  • Regular performance based bonuses and Incentives


The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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