Job Title: Dutch Speaking Customer Service Representative

Location: London E14 (Hybrid working)
Permanent, full time

Responsibilities:

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system supplied by client
• Generate sales through understanding customer needs and creating desire
• Cancel, modify or confirm visits already sold
• Upsell additional products, services and extended stay.

Key Competencies:

• Dutch speaker to fluent level
• Excellent interpersonal skills
• Able to add to a high performance team culture where agents “exhaust all opportunities” to achieve targets and brand loyalty for the client
• A natural ability to drive sales
• Professional and emotionally resilient.
• To embrace the brand vision of the Centerparcs core values
• Good attention to detail
• Excellent multi tasker
• Aims to surprise and delight on every customer interaction
• Experience in a previous customer service or sales roles
• Excellent communication and motivational skills, ability to multitask and work independently
• Ability to work in a fast paced environment, maintaining attention to detail and accuracy
• Excellent understanding of call centre practices, KPIs etc.

Training

• Full product and system training provided
• Sales technique training provided
• Customer Service skills training provided

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.