MAIN PURPOSE OF THE JOB The Fitness Instructor will oversee the efficient operation of the Fitness Suite at Larne Leisure Centre, while providing expert advice on fitness and health to customers, maintaining exceptional customer care.

MAIN DUTIES AND RESPONSIBILITIES

1. Service Delivery

1.1. Prescribe personalized exercise programs for new and existing customers, including specialized populations such as GP Referral, Special Needs centers, and Cardiac/Pulmonary Rehab patients (with relevant qualifications).

1.2. Conduct new and existing member inductions and fitness testing as needed.

1.3. Provide superior internal and external customer service, managing customer queries, complaints, and related administration.

1.4. Actively promote sales, offer tours of the Fitness suite, sell memberships to prospective members, and retain existing members through motivation and retention programs.

1.5. Engage in marketing initiatives for the Fitness Suite and promote events and facilities within the Leisure Centre.

1.6. Inspect equipment daily, report defects, and maintain high standards of hygiene and cleanliness.

1.7. Ensure facility and equipment safety, reporting defects/faults, and performing minor maintenance/repairs.

1.8. Contribute to staff training and development, provide on-the-job training, and participate in coaching courses/activity sessions.

1.9. Participate in staff meetings and assist in end-of-evening security checks and lock-up procedures.

1.10. Assist with general cleaning and equipment setup/erection.

2. General

2.1. Uphold the Core Values of Mid and East Antrim Borough Council, participate in performance reviews, and contribute to organizational objectives.

2.2. Fulfil legal Health and Safety duties, cooperate with Council on Health & Safety matters, and adhere to Equality and Human Rights principles.

2.3. Comply with the Code of Conduct for Local Government Employees and perform duties commensurate with the grade and level of responsibility.

Closing Caveat: This job description provides guidelines for the role, subject to reasonable flexibility. Duties may change based on the evolving needs of Mid and East Antrim Borough Council without altering the post’s general character or responsibility level.

Person Specification

Essential Criteria

Qualifications

• Recognized Fitness Instructor qualification (e.g., Reps Level II Fitness Instructor, OCR II, GNVQ II, Gayton, or equivalent).

Experience

• Six months’ experience in a Fitness Suite or similar relevant environment.

Behavioural Competencies

• Setting Direction
• Managing Our Own Work
• Communicating with Impact
• Meeting Customer Needs
• Achieving Results
• Continuously Improving Services
• Respect for Diversity and Equality

Desirable Criteria

Qualifications

• Additional relevant fitness instruction qualification
• Coaching qualifications
• RLSS Bronze Medallion or Pool Lifeguard qualification
• Current recognized First Aid qualification
• Recognized GP Exercise Referral qualification
• Phase 4 Cardiac Rehabilitation qualification (or equivalent)
• Reps Level 3 Chronic Respiratory Disease qualification (or equivalent)

Experience

• Experience in using Fitness Suite software
• Additional relevant experience
• Marketing of a Fitness Suite
• Ability to provide sales support