German and English Customer Service Advisor.

  • Docklands, London
  • Up to £11.50 per hour

German and English Customer Service Advisor

  • Docklands, London
  • Up to £11.50 per hour
  • Posted March 10, 2023

German and English Customer Service Advisor

Hybrid Role – based in E14, London

Offering £11.50 per hour

Full time, permanent role

Start Date: 27th March 2023

We are recruiting for a Bilingual Customer Service Advisor who can speak both fluent German and English, working on behalf of our client who is a international outsourcer who works with some of the biggest brands worldwide. This is a fantastic opportunity to join a business that can offer genuine and organic growth and progression within their business, full training and a host of benefits and perks!

Location: E14, London

  • Onsite training for 3 weeks
  • Thereafter, working from home 4 days out of 5

The Hours:

  • Monday to Sunday from 08:00-22:00
  • 40 hours per week
  • Example 3 week rota:
    • Monday to Friday, 8am-4pm
    • Monday to Friday, 2pm-10pm
    • Wednesday to Sunday, 2pm-10pm

The Role

As a Customer Service Agent, you are in the best position to support our customers to achieve the best from our products, providing support information and assistance across a number of different communication channels.

Working on behalf of a luxury fashion retailer, assisting their customers throughout their purchasing journey to ensure they get the best options, service and advice.

  • ‘Know how’ and they solve problems, quickly, competently
  • Building relationships with out customers and giving them a memorable experience that mirrors the brand.
  • Passion to help, naturally empathetic & outgoing, always smiling
  • Customer outcome focused – want to get it right, first time
  • Critical thinkers and great customer experience skills
  • In love with luxury brands, style & trends themselves, who can relate to your customer’s issues
  • High energy, motivated and always willing to go the extra mile

The Benefits and Perks

  • Great work culture of fun and sociable team environment
  • Pension Scheme
  • Eyecare tests, discounts and vouchers
  • Discounted gym memebership
  • Discounts with brands
  • Genuine career progression and growth
  • Recognition schemes
  • Cycle to work scheme


The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

Apply for this job.

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