Head of Customer Onboarding.

  • London
  • £65000 - £70000 per annum

Head of Customer Onboarding

  • London
  • £65000 - £70000 per annum
  • Posted January 20, 2023

The Recruitment Co are currently representing a leading HR consultancy based outside of London.

We’re keen to speak to candidates that are currently operating in the Customer Onboarding space that have ideally led a customer onboarding team post sale.

Leading a small team the Head of Customer Onboarding is responsible for adding value to both the Client and our client through their subject matter expertise, advising clients on best practice and maximising the use of time and resource, delivering an optimised onboarding experience.

Who will you be?

  • Prince 2 qualification
  • Experience managing projects and governance oversight including organisational change and system implementations (desirable)
  • HR background in policy and process management, and business change (desirable)
  • Able to demonstrate experience working directly with clients (desirable)

What will you be doing?

  • Oversee all client onboarding and change projects, ensuring delivery on time and within budget.
  • Ensure appropriate governance and reporting frameworks are developed and embedded.
  • Utilise knowledge and expertise to advise clients (pre and post-sale) on best practice, maximising the opportunity to successfully deliver on client’s objectives and value proposition
  • Act as a subject matter expert – maximising the use of pre-sale discussions and onboarding activity to optimise the time and delivery requirements to go-live
  • Develop effective plans to deliver efficient use of resource across all projects and new services/clients
  • Continuous review of the onboarding function relevant to area of expertise to achieve business growth objectives
  • Oversee the development of client facing training programmes for products and services to maximise efficiency in on-line learning
  • Develop processes to deliver efficient, cost-effective onboarding solutions
  • Control client change requests and ensure they are delivered in the most efficient way
  • Support operational managers through a handover of new services into business as usual

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

Apply for this job.

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