IT Infrastructure Specialist.

  • Chorley, Lancashire
  • £40000 - £55000 per annum

IT Infrastructure Specialist

  • Chorley, Lancashire
  • £40000 - £55000 per annum
  • Posted January 11, 2023

As a competent Infrastructure Specialist, you will be able to provide IT consultancy. In particular, your primary focus will be on the implementation, migration, training, development and maintenance/upgrades of both the hardware and software.

You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts. You will also have responsibility for your specialism area; escalations, process improvement, documentation and training.

You are required to be able to provide reactive and pro-active technical support services and incident management for the following types of work:

  • Monitoring and maintaining systems and networks
  • Installation and configuration of systems
  • Diagnosing faults on both hardware and software
  • Solving technical and application issues by phone, email or in person
  • Walking clients through troubleshooting steps
  • Re-fitting and/or replacing of client hardware
  • Supporting updates and/or roll-outs for client applications (training of users as needed)
  • Working to SLA’s
  • Prioritising and managing multiple open tickets
  • Establishing good working relationships with clients

You will also;

  • Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
  • Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
  • At times, be required to work out of the Office, at Client sites or our data centres. This will require travel possible overnight stays and has potential for working out of office hours

Requirements:

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
  • Proven experience in an IT Support Role and Team

Salary: £35,000 – £55,000 (DOE)

Location: Chorley

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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