IT Infrastructure Specialist.

  • Chorley, Lancashire
  • £40000 - £55000 per annum

IT Infrastructure Specialist

  • Chorley, Lancashire
  • £40000 - £55000 per annum
  • Posted January 11, 2023

As a competent Infrastructure Specialist, you will be able to provide IT consultancy. In particular, your primary focus will be on the implementation, migration, training, development and maintenance/upgrades of both the hardware and software.

You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts. You will also have responsibility for your specialism area; escalations, process improvement, documentation and training.

You are required to be able to provide reactive and pro-active technical support services and incident management for the following types of work:

  • Monitoring and maintaining systems and networks
  • Installation and configuration of systems
  • Diagnosing faults on both hardware and software
  • Solving technical and application issues by phone, email or in person
  • Walking clients through troubleshooting steps
  • Re-fitting and/or replacing of client hardware
  • Supporting updates and/or roll-outs for client applications (training of users as needed)
  • Working to SLA’s
  • Prioritising and managing multiple open tickets
  • Establishing good working relationships with clients

You will also;

  • Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
  • Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
  • At times, be required to work out of the Office, at Client sites or our data centres. This will require travel possible overnight stays and has potential for working out of office hours


  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
  • Proven experience in an IT Support Role and Team

Salary: £35,000 – £55,000 (DOE)

Location: Chorley

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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