Patient Service Advisors.

  • Bolton, Greater Manchester
  • £0.00 - £20.000 per annum

Patient Service Advisors

  • Bolton, Greater Manchester
  • £0.00 - £20.000 per annum
  • Posted January 23, 2023

Job Title: Patient Service Advisor
Hours: 37.5 hrs per week Mon – Fri between 9am – 6pm, minimal weekend coverage required with rota day off in the week
Salary: £20,000 per annum (reviewed following probation)
Location: Office based, City centre of Bolton
Number of position: x6 position available.

Please note: Due to the nature of the business, you must be able to provide: 2x proof identifications & 3x proof of address’s (dated within the last 3 months).
Key Tasks

  • Ensure an exceptional customer experience for our callers by swiftly and accurately responding to and resolving all caller’s requests and queries across a number of communication channels – inbound / outbound calls and email.
  • Provide support on a rotational basis for the administration function within the department.
  • To have knowledge of all procedures carried out by the company
  • Accurately maintaining and updating patient records on the patient management system, with every patient contact made.
  • You will be motivated and driven to meet your KPI’s.
  • Your individual performance will be the key contribution to the department achieving and exceeding all targets for quality and productivity.
  • Participate in regular 121s and team meetings with your manager.
  • Be a role model to the team by demonstrating outstanding positive behaviours and performance.
  • Comply with all inhouse Health and Safety procedures.
  • Adhere to all policies and procedures.

Benefits:

  • 20 days holiday (28 days including bank holidays) increasing with length of service.
  • Bonus 1 – June – potential to earn up to 5% individual performance related bonus.
  • Bonus 2 – February – potential to earn up to 5% hospital/company related bonus.
  • Staff benefits including discounts at a large selection of retailers/hospitality.
  • Continuous training and development programme through our internal learning management system and clinical training team to help enhance your skills.
  • Referral programme – a cash reward of £350 for introducing new employees to the company.
  • Length of service rewards.
  • Career opportunities and progression within the business, our training team are on hand to help grow and develop your career with my Client.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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