Shared Services Accounts Payable Support Officer.

  • Payments Service Centre, Woodside Road, Ballymena
  • £10.40

Shared Services Accounts Payable Support Officer

  • Payments Service Centre, Woodside Road, Ballymena
  • £10.40
  • Posted July 28, 2022

Long term ongoing Full time hours job


The postholder will participate in the provision of the full range of Payments activities
for the HSC ensuring a responsive and high-quality service at all times. This will
include use and maintenance of the efinancials system to ensure that management
information is accurate and using this information to ensure that all activity is
progressing in a timely manner, identifying any delays or blockages and taking
remedial action to resolve issues arising. In addition, the postholder will be expected
to ensure clarity of communications with managers and employees.

Service Delivery
1. Act as point of contact for all customers and clients ensuring that all
queries/issues are cascaded up to the relevant person, if appropriate.
2. Provide high quality administrative support to respective service area ensuring
the effective operation of systems and procedures.
3. Input, process, monitor and validate information effectively in a timely manner
ensuring accuracy and attention to detail.
4. Assist with the analysis and monitoring of information/statistics.

5. Collate information and assist with the preparation of reports, documents and
proposals for senior staff within the service area as well as supplying routine
advice, guidance and assistance as required.
6. Contribute to the compilation of relevant protocols and procedures for service
7. Assist in the development and implementation of relevant systems within the
service area.
8. Ensure that stationery stock levels are maintained, replenished and stored
9. Ensure a continual high standard of service is provided to all staff, customers,
members of the public and suppliers.
10.Continually seek to improve the service delivered within your service area by
committing to attend personal development training, demonstrating a team
work ethic and embracing change.
Specific Functional Responsibilities: –
1. Process invoice, credit note and payment transactions in accordance with
Shared Services policies and procedures while adhering to defined prompt
payment timescales and targets.
2. Monitor and reconcile supplier accounts to ensure the creditor’s ledger is an
accurate reflection of current liabilities.
3. Assist in the resolution of escalated issues coming from the Payments Shared
Services Centre.
4. Review payment reports to identify discrepancies and variances, ensuring
correction prior to payment processing.
5. Communicate system related issues to Senior Payments Officer.
6. Process and audit transactions and data entry, ensuring that the FPL system
is adequately maintained to ensure accurate processing.
7. Provide administration support to Payments Shared Service Centre by
ensuring that payments operations are maintained in an effective up to date
and accurate manner.

8. Provide customer service to all internal customers and their suppliers, by
receiving and responding to questions regarding systems, policy and
Collaborative Working
1. Establish, maintain and develop close working relationships with staff at all
levels throughout the HSC.
2. Participate in working groups within and outside APSS, as required.
3. Assist with initiatives to address payment retention difficulties, in close liaison
with senior payments staff, including providing support in the planning and
organisation of large scale payments projects.
4. Ensure that payments information systems are kept fully up to date, to facilitate
the production of regular and ad hoc payments reports from the efinancials
system. Assist if required, in the provision of information reports relating to
payments activity, in support of senior payments staff.
5. Ensure that quality standards in relation to key performance indicators are met
at all stages of the payments process, providing relevant information to senior
staff to facilitate monitoring of standards.
6. Continually strive to improve quality, standards and procedures within the
department, identifying areas for improvement and/or areas of concern, and
contributing to any associated development work.


A minimum of 5 GCSEs at Grades A-C
including English Language and
Mathematics or an equivalent / higher
GCSE English Language and Mathematics at
Grades A-C or an equivalent qualification to demonstrate literacy and numeracy / higher
qualification AND 2 A Levels or equivalent
qualification / higher qualification
One year’s experience in an administrative

Experience in the use of Microsoft Office
products including as a minimum, MS Word
Excel & Outlook.


Please only apply if you meet the criteria

Apply for this job.

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