Team Leader starting ASAP
£11.79 per hour – paid weekly!
Full time hours only – 37.5 per week
Ongoing temporary assignment
Working on government Covid-19 campaigns

Our client is looking to recruit an experienced team leader to work a team of Call Handlers to support the Covid-19 Pandemic. This is a work from home position managing a team of agents to ensure the highest levels of service and Client expectations are met.

You must have your own equipment for this positions. Laptop/desktop needs to be at least Windows 10 – Macbooks or Chromebooks are not compatible and cannot be used.

What will you be doing?

• Supporting and managing a team of call centre agents
• Provide a friendly, supportive and helpful service
• Conducting training and coaching sessions
• Working closely with the Operations team to ensure client expectations are met
• Managing KPI’s and call quality with your team

What are we looking for?

• Previous experience in a Team Leader role – within a Contact/Call Centre would be desirable but not essential
• Excellent communications skills
• Ability to build rapport with colleagues
• Ability to empathise with individuals who may be worried / struggling
• Computer literate – able to pick up new systems

Pay rate –

• £11.79 per hour
• Weekly pay!
• Paid holiday’s once accrued

Hours of work –

• 37.5 hours per week working 5 out of 7 days, Monday to Sunday
• Shifts are between 8am to 8pm (you cannot pick what shifts you work or on what days you work them so you do need to be flexible with availabilty)
• Rotational weekend work

We are looking to get successful candidates started and trained as soon as possible due to urgent requirements within the business. If this sounds like a role for you then apply now!

Due to the nature of the role successful candidates will need to be able to pass a DBS check.

CCNorthwest

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.