Team Leader – Work from Home (Covid Campaign).
Team Leader – Work from Home (Covid Campaign)
September 5, 2023
Team Leader starting ASAP
£11.79 per hour – paid weekly!
Full time hours only – 37.5 per week
Ongoing temporary assignment
Working on government Covid-19 campaigns
Our client is looking to recruit an experienced team leader to work a team of Call Handlers to support the Covid-19 Pandemic. This is a work from home position managing a team of agents to ensure the highest levels of service and Client expectations are met.
You must have your own equipment for this positions. Laptop/desktop needs to be at least Windows 10 – Macbooks or Chromebooks are not compatible and cannot be used.
What will you be doing?
- Supporting and managing a team of call centre agents
- Provide a friendly, supportive and helpful service
- Conducting training and coaching sessions
- Working closely with the Operations team to ensure client expectations are met
- Managing KPI’s and call quality with your team
What are we looking for?
- Previous experience in a Team Leader role – within a Contact/Call Centre would be desirable but not essential
- Excellent communications skills
- Ability to build rapport with colleagues
- Ability to empathise with individuals who may be worried / struggling
- Computer literate – able to pick up new systems
Pay rate –
- £11.79 per hour
- Weekly pay!
- Paid holiday’s once accrued
Hours of work –
- 37.5 hours per week working 5 out of 7 days, Monday to Sunday
- Shifts are between 8am to 8pm (you cannot pick what shifts you work or on what days you work them so you do need to be flexible with availabilty)
- Rotational weekend work
We are looking to get successful candidates started and trained as soon as possible due to urgent requirements within the business. If this sounds like a role for you then apply now!
Due to the nature of the role successful candidates will need to be able to pass a DBS check.
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.