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Team Leader – Work from Home (Covid Campaign).

  • Birmingham, West Midlands
  • Up to £11.30 per hour

Team Leader – Work from Home (Covid Campaign)

  • Birmingham, West Midlands
  • Up to £11.30 per hour
  • Posted August 5, 2022

Team Leader
£11.30 per hour – paid weekly!
Full time hours only – 37.5 per week

Ongoing temporary assignment
Working on government Covid-19 campaigns

Our client is looking to recruit an experienced team leader to work a team of Call Handlers to support the Covid-19 Pandemic. This is a work from home position managing a team of agents to ensure the highest levels of service and Client expectations are met.

You must have your own equipment for this positions. Laptop/desktop needs to be at least Windows 10 – Macbooks or Chromebooks are not compatible and cannot be used.

What will you be doing?

  • Supporting and managing a team of call centre agents
  • Provide a friendly, supportive and helpful service
  • Conducting training and coaching sessions
  • Working closely with the Operations team to ensure client expectations are met
  • Managing KPI’s and call quality with your team

What are we looking for?

  • Previous experience in a Team Leader role – within a Contact/Call Centre would be desirable but not essential
  • Excellent communications skills
  • Ability to build rapport with colleagues
  • Ability to empathise with individuals who may be worried / struggling
  • Computer literate – able to pick up new systems

Pay rate –

  • £11.30 per hour
  • Weekly pay!
  • Paid holiday’s once accrued

Hours of work –

  • 37.5 hours per week working 5 out of 7 days, Monday to Sunday
  • Shifts are between 8am to 8pm (you cannot pick what shifts you work or on what days you work them)
  • Rotational weekend work

We are looking to get successful candidates started and trained as soon as possible due to urgent requirements within the business. If this sounds like a role for you then apply now!

Due to the nature of the role successful candidates will need to be able to pass a DBS check.

CCNorthwest

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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