Job Title: Transport Administrator (Temporary, with potential for Permanent role)

Location: Wick, Bristol

Salary: £26,000 per year

We are a reputable recruitment agency representing our esteemed client, based in Wick, Bristol. Our client is seeking a skilled and dedicated Transport Administrator to join their team. This position initially offers a temporary role for a few months, with the potential for a permanent position based on performance and business needs.

Responsibilities:

• Receive and process customer orders for locally shipped plants through various channels, including telephone and digital platforms.
• Efficiently manage programmed orders and services to ensure smooth operations.
• Daily management of plant and truck capacities, aligning with targets and key performance indicators (KPIs).
• Ensure timely dispatch of products to customers, maintaining high levels of customer satisfaction.
• Collaborate with plant managers and hauliers to ensure the seamless running of daily operations.
• Modify in-process orders based on customer requests and proactively assess the feasibility of customer requirements.
• Plan and schedule future plant and truck availability.
• Effectively manage late loads, promptly notifying all relevant parties.
• Collaborate closely with colleagues in different departments to ensure order processing aligns with established guidelines.
• Proactively resolve customer issues, complaints, or changes in requested orders.
• Identify the need for order re-negotiation to optimize customer satisfaction.
• Contribute to ongoing process improvements by identifying opportunities to reduce costs and enhance quality and efficiency.

Experience & Qualifications:

• Excellent customer service skills with a focus on delivering exceptional experiences.
• Desirable experience with RMX/SAP systems.
• Previous experience in planning driver workload and product dispatch would be advantageous.
• Familiarity with the Gloucester/Cheltenham/Witney geographical area is desirable.
• Knowledge of driver hours regulations is beneficial.
• Ability to thrive in a fast-paced, high call traffic environment.
• Digital savvy, comfortable with digital platforms and tools.

If you are a proactive and organized individual with a passion for customer service and transport operations, we would like to hear from you. Join our client’s dynamic team and contribute to their ongoing success.

To apply, please submit your updated CV along with a cover letter highlighting your relevant experience. We appreciate all applications; however, only candidates selected for an interview will be contacted.

Note: This advertisement is posted by the recruitment agency on behalf of our client.

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The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.