2xEO2 BELFAST
- BELFAST CITY CENTRE
- 14.93PH
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Posted
June 27, 2025 - 2xEO2s
We are currently recruiting 2 X EO2s in Belfast City Centre (May Street ). The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 7th July
Rate of pay: £14.93 ph
Hours of work: Full time 37 Hours per week Monday to Friday
These are AWP Posts. The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis.
Key Responsibilities:
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Staff should have at least 3 months experience of working in MOVE 2 UC pre claims and may be required to attend the office full-time at the line managers discretion.
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To act as Move to UC Team Leader, proactively conducting all the duties of team leader including and not limited to: –
• Manage performance improvement activities within the team and ensure day to day operations are maintained.
• Understanding and utilising performance management tools including Pulse and WFM (Workforce Manager), ensuring AUX Codes and Schedules are met throughout the day.
• Working together with internal and external staff to maintain operational delivery including operational and senior leaders. Situations may arise for resources and work to be moved/reallocated at short notice and the discretion to manage these requirements.
• To lead by practical example, helping to deal with customer calls as required, to handle customer complaints and compliments including dealing with vulnerable customers.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Work closely with the Operational Managers to deliver a great service and maintain an effective operation.
• Ensure attendance is monitored and reviewed, liaising with TRC re next steps when appropriate.
• Actively manage and promote People Engagement and Wellbeing Activities at both team and site level.
• Maintaining confidentiality around individual staff circumstances as well as business decisions in discussion.
• To actively deal with any HR issues within your team in conjunction with NICS stakeholders and TRC
Essential Criteria applicants must have:
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5 GCSEs including Maths and English plus 2 A levels or equivalent
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
( Proof of certs required )
Please send your CV via the link or to karen.cameron@therecruitmentco.uk
