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We are currently recruiting for AO’s for our client based in Belfast city centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 19th Feb

Duration: 51 weeks with extension

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4^th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

Rate of pay: £11.99

Key Responsibilities

As per job description for the job role.

UCFS Case Management duties, processing and maintaining UC claims in a Digital environment and telephony duties.

Training will be provided between 19.02.24 – 19.04.24, full attendance is important in order to successfully pass training.  Training will be as follows:

19.02.24  – Welcome, Induction & system access.

23.02.24  – Digital Training

26.02.24 – 06.03.24 – Part 1 online training (theory)

07.03.24 – 13.03.24 – Part 1 consolidation training (practical)

14.03.24 – 26.03.24 – Part 2 online training (theory)

27.03.24 – 28.03.24 – Mental Health training

29.03.24 – 19.04.24 – Part 2 consolidation training (practical)

Sickness/Absence: 

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case bases.

This is a long-term assignment, successful candidates will remain office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English. ( Proof of certs required before application is considered)

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to karen.cameron@therecruitmentco.uk