Administration Officer – Belfast
- Belfast
- £13.75 per hour
-
Posted
April 27, 2026 - Admin Officer
We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 6th May 2026
Benefits working with NICS:
- On the job training provided
- Long term opportunity
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
- Flexible working
Hours of Work:
Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every fourth Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm.
Job Duties:
This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
No leave can be granted during training and consolidation period.
No leave can be granted during training and consolidation period.
Job description:
Your responsibilities will include, but not be limited to:-
Your responsibilities will include, but not be limited to:-
•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
•To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
•Take personal accountability for every customer/stakeholder you have contact with.
•Consider each customer’s case as a whole, making the right decisions at the right time.
•Consider each customer’s case as a whole, making the right decisions at the right time.
•Give clear and explainable reasons for your decisions.
•Be polite and professional, treating customers with respect.
•Adapting your behaviour to meet the needs of our diverse customers.
•Maintaining clerical and electronic records.
•Maintaining clerical and electronic records.
•To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
•To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
•To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
•To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
•Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
•Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case
Essential Criteria:
- Must have 5 GCSEs including Maths & English – Certificates required
An Access NI will be required for this role
- A criminal record will not necessarily be a bar to obtaining a position.
- The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please apply via link or contact: Amy.Clarke@therecruitmentco.uk
