Admin Officer – Antrim (3rd August Start)
- Antrim
- £13.75
-
Posted
July 21, 2026 - Temporary - Full time
We have a fantastic opportunity for you to join our client, based in Antrim as a full-time Admin Officer.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: 03/08/2026
Benefits working with NICS:
- On the job training provided
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
- Hybrid & Flexible working
Hours of Work:
Monday to Friday 9am-5pm
Main Duties include:
- Telephony & Processing Role. Answer Finance Support incoming calls between 9am – 4pm.
- Answer enquiries, take customers through queries and online claim forms via NI Direct. Use IT systems, guidance and lesligation to complete end to end claims process and make accurate decisions.
- Take customers through claim forms on NI Direct as required.
- Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
- Escalate calls from vulnerable callers and appointees/representatives per guidance.
- Escalate complaints per guidance.
- Take appropriate action on Unacceptable Customer Behaviour.
- Demonstrate flexibility, meeting customer demand in a fast paced environment.
- Initial training office based with the potential to work from home following successful completion of training.
- List is not exhaustive and any other duties as requested by line management.
Essential Criteria:
- Must have 5 GCSEs – Maths & English – Certificates required
An Access NI will be required for this role
- A criminal record will not necessarily be a bar to obtaining a position.
- The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please apply via link or send your CV to kerri.kyle@therecruitmentco.uk
