Job Title: Account Manager

Location: Midlands

Salary: £35,000 base salary + Uncapped Commission + Car Allowance

Are you a dynamic and results-driven professional with a passion for customer service and the ability to build and maintain strong client relationships? If so, we have an exciting opportunity for you! Join our team as an Account Manager at the business, a market leader in the industrial cleaning business.

Key Responsibilities:

As an Account Manager, you will play a critical role in our business by:

• Acting as the lead point of contact for 25 to 50 accounts in the industrial cleaning sector.
• Proactively managing and understanding the unique needs and future requirements of your customers.
• Communicating monthly KPI progress to stakeholders, including customer retention, additional sales, and customer attraction.
• Ensuring the highest quality standards and customer service level agreements are met.
• Forecasting and tracking customer metrics to identify trends, opportunities, and threats.
• Analyzing lost business and complaint data to implement actions to reduce these figures each month.
• Effectively managing customer terminations with the goal of retention.
• Discussing outstanding debt issues with customers and reaching mutually satisfactory resolutions.
• Collaborating with the RCAM (Regional Customer Account Manager) to review account commercial viability and recommend improvements or additional services.
• Achieving annual growth targets for the customer portfolio.
• Negotiating price increases with customers as advised by the company.
• Proactively seeking improvements and applying commercial thinking to meet customer requirements.

Knowledge and Skills:

To excel in this role, you should possess the following:

• Strong analytical skills to assess data and make informed decisions.
• Excellent written and verbal communication skills.
• The ability to influence and lead cross-functional teams effectively.
• Strong attention to detail and data analysis skills for continuous department and team improvement.
• Effective time management and organization skills to meet deadlines.
• A customer-focused mindset to ensure excellent service.
• Flexibility and the ability to adapt quickly to customer and company needs.
• IT literacy, particularly in Microsoft Office.

If you are interested please apply and Max Carr at the recruitment co will be in touch

CPProfessional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.