Benefits

• Regular incentives & Rewards
• Close – Strong working team – with great support network
• Contributory Pension
• Generous Holiday allowance
• Career Growth

Requirements / Experience

• Experience working in a telesales / Account manager role previously or currently is an MUST
• Experience working with an FMCG sector with this job title is an ADVANTAGE
• Confidence in using IT systems (including MS Office 365) with a working knowledge of Excel.
• Strong telephone contact handling skills and active listening.
• Ability to multi-task, prioritise and manage time effectively.
• An understanding of working in a target driven environment.
• Excellent communication skills with the ability to build rapport quickly over the telephone.

Responsibilities

• Contacting potential customers via telephone, email or social media to generate interest in and sell our products.
• Achieve daily and weekly sales targets.
• Update CRM and database systems.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage incoming & outgoing telephone calls.
• Keep records of customer interactions.
• Engage prospective customers through outbound calls to introduce our brewery, its products and relevant promotions.
• Build and maintain strong customer relationships with new and existing clients whilst keeping them updated on new releases and exciting offers.
• Effectively communicate the brand story behind our beers to create a positive lasting impression.