Accounts Officer – Downpatrick.

Location: Downpatrick
Hours: 37 hours per week (Mon–Fri)
Hourly Rate: £14.35 per hour

About the Role

We are seeking an organised, motivated and customer‑focused Accounts Officer to join our South Regional Management Team. Working within a busy frontline environment, you’ll play a key role in supporting tenants, maintaining accurate financial records, and ensuring smooth operational processes across the area team.

This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a fast‑paced and people‑centred setting.

Key Responsibilities

• Carry out arrears prevention using HMS
• Liaise with internal departments regarding tenant Universal Credit and Housing Benefit
• Support vulnerable tenants with rates applications
• Set up Direct Debits in accordance with policy
• Maintain accurate financial data and support general office functions
• Provide high‑quality frontline service and handle queries professionally

What You Need

Essential Experience & Skills

• 1–5 years’ experience in a frontline or customer‑facing environment
• Intermediate IT skills (Microsoft Office and digital systems)
• Strong organisational and communication abilities
• Ability to work independently and as part of a team

Qualifications

• Minimum 5 GCSEs

Other Requirements

• Access NI (Basic) check required
• Professional registration: Not required

Working Pattern & Benefits

• Breaks: Minimum 20‑minute break, flexible between 12pm–2pm
• Equipment Provided: Laptop and mobile phone

How to Apply

If you are enthusiastic, detail‑driven and committed to supporting tenants and colleagues, we would love to hear from you. Please submit your CV and any supporting documentation as indicated in the application process.