Band 3 Admin & Clerical Officer – Ulster Hospital (Appointments Office)

Location: Ulster Hospital
Hours: Full-time, 37.5 hrs per week
Band: 3 £12.75 per hour

We are recruiting a Band 3 Admin & Clerical Officer to join the Appointments Office at the Ulster Hospital. This is a busy administrative role supporting patient scheduling and hospital systems.

Key Duties

• Input and update patient information on Epic/PAS/Patient Centre
• Allocate appointments in clinical priority/date order
• Scan and upload documents
• Manage work queues and maintain accurate patient records
• Handle calls, emails, and general enquiries
• Support Team Leads with audit checks
• Provide reception cover when required
• Maintain filing systems and complete general admin tasks
• Communicate with clinical, nursing, and admin teams
• Prioritise own workload and manage diaries

Essential Criteria

Applicants must meet ONE of the following:

• 4 GCSEs (A-C) including English + 1 year admin/clerical experience
• NVQ Level 2 in Administration + 1 year admin/clerical experience
• OR 2 years admin/clerical experience

Plus:

• Minimum 1 year’s word processing experience
• Experience using Microsoft Word, Excel and Outlook