ADMIN OFFICER ANTRIM.
- Antrim, County Antrim
- Up to £13.75 per hour + FLEXI , BANK HOLDIAYS OFF
ADMIN OFFICER ANTRIM
- Antrim, County Antrim
- Up to £13.75 per hour + FLEXI , BANK HOLDIAYS OFF
-
Posted
November 5, 2025
We are currently recruiting for AO’s for our client based in Antrim. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 21st November
Rate of pay: £13.75ph
Duration: up to 51 weeks
Hours of work: Full time 37 Hours per week ( Mon to Fri )
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
Based within the Front line Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role –
* Work as part of a multi-functional administrative team.
* Be the first point of contact for claimants who have queries.
* Gather accurate information and ensure that claimants provide the necessary documentary evidence.
* Confirm claimant’s identity.
* Be the first point of contact for claimants who have queries.
* Gather accurate information and ensure that claimants provide the necessary documentary evidence.
* Confirm claimant’s identity.
* Ensure claimants are aware of their responsibility to report future changes.
* Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
* Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
* Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted.
* Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
* Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
* Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted.
Training will involve travel to another area.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Please send your CV via the link or to
Therecco
Apply for this job.
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