We are currently recruiting for an Admin Officer based in Antrim. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: ASAP

Duration: 6 months with a possibility of extension

Rate of pay: £13.75

Hours of work: Mon-Fri, 9-5 (37 hours)

Key Responsibilities:

Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role –
• Work as part of a multifunctional administrative team.
• Be the first point of contact for claimants who have queries.
• Gather accurate information and ensure that claimants provide the necessary documentary evidence.
• Confirm claimants’ identity. • Ensure claimants are aware of their responsibility to report future changes.
• Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
• Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
• Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permited. Training will involve travel to another area.

Essential Criteria applicants must have:.

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this and degree certificate

Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk