Admin Officer – ANTRIM.

Admin Officer – ANTRIM

Pay Rate: £13.75 per hour

Location: Antrim JBO

Start Date: 3^rd August 2026

Expected Duration: 4^th October 2026 with possibility of extension

Working Hours: Monday – Friday 9am – 5pm. 37 hours per week.

Requirements: 5 GCSE’S C and Above (Including Maths and English)

Benefits: Hybrid (after training), Flexi

Main Duties include:

• Telephony & Processing Role.
• Answer Finance Support incoming calls between 9am – 4pm.
• Answer enquiries, take customers through queries and online claim forms via NI Direct.
• Use IT systems, guidance and legislation to complete end to end claims process and make accurate decisions.
• Take customers through claim forms on NI Direct as required.
• Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
• Escalate calls from vulnerable callers and appointees/representatives per guidance.
• Escalate complaints per guidance.
• Take appropriate action on Unacceptable Customer Behaviour.
• Demonstrate flexibility, meeting customer demand in a fast-paced environment.
• Initial training office based with the potential to work from home following successful completion of training. List is not exhaustive and any other duties as requested by line management.

A criminal record will not necessarily be a bar to obtaining a position.

The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

PLEASE READ THE JOB DESCRIPTION AND REQUIREMENTS CAREFULLY BEFORE APPLYING.