We are currently recruiting for AO’s based in the Area. The successful candidates will be required to start once the vetting paperwork and ANI clearance has been completed.

Start date: ASAP

Duration: 51 weeks

Rate of pay: £11.99

Hours of work: Full time 37 hours – Monday to Friday 9-5

Job Details:

Customer Services Branch (CSB) provides the administrative support within the departments (DAERA) network of local offices. The objective is to improve the effectiveness and efficiency of services delivered by the Department to its customers, predominantly farmers, farm families and rural dwellers. It seeks to ensure that the majority of customer enquiries are satisfactorily resolved at the first point of contact. Customers are given a choice of communication channels and can access the Department’s services remotely by phone, fax, e-mail, online and post, or in person at a department Direct office.

Key Responsibilities:

• Maintain and update data on spreadsheets and other systems.
• Process movement documents and registration of animals.
• Communicate with customers face to face and via telephone/e-mail.
• Front desk / counter duties
• Prepare letters and correspondence.
• Provide departmental services to customers following standards and
  guidelines.
• Attend training and development sessions as required.
• Provide support for ad hoc exercises and perform post/courier duties.
• Other admin duties.

Essential Criteria:
Maths and English GCSEs (A-C).
Excellent IT skills, including use of Microsoft Word and Excel.
Good communication skills.
Ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk