Admin Officer – BELFAST.

This is a long-term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

No leave can be granted during training and consolidation period.

Job description:                                                                                     

• Handle enquiries via the PIP National Enquiries Telephone Line, delivering a high level of customer service while managing account updates, recording changes in circumstances and providing application progress updates.
• Be responsive to ongoing support and coaching from mentors and Team Leaders. Work quickly and collaboratively as a team to deliver the best outcome for our most vulnerable claimants.
• Build on your own skills and experience. You will have the opportunity to become a mentor yourself, supporting and developing new colleagues.
• Progress into the full Case Worker role by completing processing training. This will allow you to widen the scope of your role, undertaking a variety of administrative casework alongside a reduced telephony role.

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case basis.

Wage: £13.75 per hour

Location: GNT 17-21 Great Victoria Street, Belfast, BT2 7A. DFC DWP PIP Belfast.

Start date: 27/05/2026 9:30am

Expected duration: 04/10/2026 with possible extension

Work hours: Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every four Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday

A criminal record will not necessarily be a bar to obtaining a position.

The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

PLEASE READ THE JOB DESCRIPTION AND REQUIREMENTS CAREFULLY BEFORE APPLYING.

TO APPLY, PLEASE SEND YOUR CV AND EDUCATION PROOF TO: EMILY.BELL@THERECRUITMENTCO.UK