Admin Officer – Belfast.

Key Responsibilities:

UCFS Case Management duties, processing and maintaining UC claims in a digital environment and telephony duties.     Training will be provided between 12.01.26 – 02/03/26 full attendance is important in order to successfully pass training.  Sickness / Absence – Due to the nature of the training, full attendance is important during the training period, non compliance may lead to your assignment being ended early.  Emergency leave will be considered on a case-by-case basis.  The successful candidate will be office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

Main duties and essential skills may include, while not limited to:

Excellent customer service skills;

Strong call-handling attributes;

Effective verbal and written communication skills;

Ability to build rapport with colleagues and customers;

Ability to work within and contribute to a team environment;

Ability to work accurately within specific deadlines and to achieve relevant targets;

Basic IT skills / computer literacy with an aptitude for learning new systems;

Organised with good time management skills;

Excellent interpersonal skills;

Excellent work ethic with a desire to personally develop; and

Excellent attendance and time keeping.