Admin Officer – BELFAST CFCD.

We are currently recruiting an Admin Officers for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 19th March 2026

Rate of pay: £13.75 per hour

Duration: 10/07/2026 with possible extension

Hours of work: 37 hours – Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every fourth Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday

Location: Great Northern Tower, Belfast BT2 7AD

Key Responsibilities:

This telephony role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD’s mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 16 weeks and will be delivered in the office.  Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.

The role will initially be full-time telephony with training for processing work delivered at a later date.

Key Responsibilities:
Handle inbound telephone calls in a professional and empathetic manner.
Engage with vulnerable customers, providing high-quality service and support.
Negotiate repayment of debts through effective communication.
Contribute to a team environment and support shared goals.
Meet performance targets and deadlines with accuracy and efficiency.
Undertake processing work as required.

Essential Skills & Attributes:
Strong verbal and written communication skills.
Effective call handling and customer service skills.
Ability to build rapport with customers and colleagues.
Basic IT skills and willingness to learn new systems.
Good time management and organisational skills.
Excellent interpersonal skills and a strong work ethic.
Reliable attendance and punctuality.

Essential Criteria applicants must have:

• 5 GCSE’s including Maths and English (Proof of certs required)
• Must complete an Access NI

  A criminal record will not necessarily be a bar to obtaining a position.
  The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.