We are currently recruiting for an admin officer based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: 27/01/2025

Duration: 51 weeks with a possibility of extension

Rate of pay: £12.59

Hours of work: Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am – 5pm.

Key Responsibilities:

Will be working as part of the ‘Move to UC’ team as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.

Pre-Claim Team:
 Answering telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
 Take follow-up action after the Migration Notice has been issued
 Implement extensions to “Claim by” Date
 Send reminders
 Carry out cancellations/deferrals
 Update the Move Service
 Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
 Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)

It will be 100% of telephony during training and then will be 80% telephony and 20% processing after this. There will be 3 weeks online training and 2 weeks consolidating provided and staff will not be allowed any leave during this period. Hybrid will be considered after a period of time.

The Telephony lines will be open from 8am – 6pm, so these will be AWP posts.

Essential Criteria applicants must have:

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this.

A minimum of 2 years’ experience working in an administrative role
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk