ADMIN OFFICER BELFAST CITY CENTRE.

We are currently recruiting for an Administration Officer for our client based in Belfast (City Centre). The successful candidate will be required to start once the vetting paperwork and ANI completed.

Start date: 6th August

Rate of pay: £12.97

Duration: 23 works

Hours of work: 37

Key Responsibilities:

Working within Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain within Counter Fraud, Compliance and Debt (CFCD) Division. The overarching aim of CFCD is to drive down the level of fraud, error and debt within the benefit system. Full training will be provided.  This primarily is a telephony based environment, main duties and essential skills may include, while not limited to:

• Effective call handling skills to provide excellent customer service through inbound and outbound telephone calls, including negotiating the repayment of debt and loans.
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers.
• Ability to work within and contribute to a team environment.
• Ability to work accurately within specific deadlines and to achieve relevant targets.
• Basic IT skills / computer literacy with an aptitude for learning new systems.
• Organised with good time management skills.
• Excellent interpersonal skills
• Excellent work ethic with a desire to personally develop.
• Excellent attendance and time keeping

These roles are full-time, office based.  Working from home may become available in the future.

Essential Criteria applicants must have:

• 5 GCSE’s including maths and English (Proof of certs required)

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or email megan.mcbride@therecruitmentco.uk