We are currently recruiting for an admin officer based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: 03/02/2025

Duration: 51 weeks with a possibility of extension

Rate of pay: £12.59

Hours of work:  The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, some patterns will require 9am to 5pm on one Saturday in ten. Working patterns are managed locally and we will give as much notice as possible if we need to change the work pattern

Key Responsibilities:

Call handling

 Handling inbound calls from Paying Parents (PP), Receiving Parents
(RP), and potentially Employers. There may be some outbound calls to be
made.
   Managing customer’s expectations, taking the time to explain
processes clearly and providing realistic and accurate timeframes for
action to be completed.
 Collecting and recording evidence and information by phone to speed
up the processing of new claims and to action ‘change of circumstance’
requests quickly and accurately to ensure paying cases continue paying.
 Handling all calls in a calm and professional manner

Other duties/responsibilities:

 Where appropriate, making decisions in relation to maintenance
calculations and recording those decisions fully and accurately
 Making appropriate use of Child Maintenance computer systems to
record and retrieve information
 Taking efficient and effective action on all incoming correspondence to
deliver a high-quality customer service
 Using available ‘tracking tools’ to manage own workload and contribute
to achieving the organisations targets

Ensuring adherence with GDPR by ensuring that all customer information is held
appropriately and securely.

Essential Criteria applicants must have:

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this.

A minimum of 2 years’ experience working in an administrative role
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk