We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer

Our client is Northern Ireland’s Leading Public Sector Employer.

Rate of pay: £12.59

Location: Belfast

Hours: 37 Mon-Fri

Shift pattern: Hours between 8am-8pm – Training 9am-5pm

Duration: 51 weeks, possible extension

Start Date:

Job Duties:

•To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
•To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
•Take personal accountability for every customer/stakeholder you have contact with.
•Consider each customer’s case as a whole, making the right decisions at the right time.
•Give clear and explainable reasons for your decisions.
•Be polite and professional, treating customers with respect.
•Adapting your behaviour to meet the needs of our diverse customers.
•Maintaining clerical and electronic records.
•To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
•To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
•To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
•To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
•Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
•Use a range of computer systems, telephony, and digital platforms.

Important Note:

This is a long term assignment consisting of 6 weeks online training and consolidation.

Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
No leave can be granted during training and consolidation period.

Essential Criteria applicants must have:

5 GCSEs including Maths & English (Or equivalent level 2) – Certificates required

The successful applicant will be required to complete an Access NI during registration

Apply or contact Alana McCoy