Admin Officer- Belfast
- Belfast City Center
- SEE JOB DESCRIPTION
-
Posted
January 11, 2023
Our client, a large public sector organisation, based in Belfast city center is looking to recruit an Admin Officers to join their team.
Hourly Pay: £11.70
Location: Belfast
Length of Assignment: Up to 12 months
Hours: 37 – 9am-5pm
Main Duties:
– Answering incoming calls
– Provide telephony cover between 9am and 5pm on a shift rota basis
– Differentiate between claims, review and queries calls
– Use IT systems
– Provide excellent customer service, demonstrating professionalism and showing courtesy to callers
– Escalate calls from vulnerable callers and appointees/representatives per guidance
– Escalate complaints per guidance
– Demonstrate flexibility, meeting customer demand in a fast paced environment
*Hybrid working will also be part of this role*
Essential Criteria:
– 5 GCSES including Maths and English
– 2 years previous experience working in an office environment
***Successful applicants must be required to complete an AccessNI***
To apply please send your CV via the link or email joseph.tolan@therecruitmentco.uk
Apply for this job.
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