Office Based.

Admin Officer- Belfast.

  • Belfast City Center
  • SEE JOB DESCRIPTION

Admin Officer- Belfast

  • Belfast City Center
  • SEE JOB DESCRIPTION
  • Posted January 11, 2023

Our client, a large public sector organisation, based in Belfast city center is looking to recruit an Admin Officers to join their team.

Hourly Pay: £11.70

Location: Belfast

Length of Assignment: Up to 12 months

Hours: 37 – 9am-5pm

Main Duties:

– Answering incoming calls

– Provide telephony cover between 9am and 5pm on a shift rota basis

– Differentiate between claims, review and queries calls

– Use IT systems

– Provide excellent customer service, demonstrating professionalism and showing courtesy to callers

– Escalate calls from vulnerable callers and appointees/representatives per guidance

– Escalate complaints per guidance

– Demonstrate flexibility, meeting customer demand in a fast paced environment

*Hybrid working will also be part of this role*

Essential Criteria: 

– 5 GCSES including Maths and English

– 2 years previous experience working in an office environment

***Successful applicants must be required to complete an AccessNI***

To apply please send your CV via the link or email joseph.tolan@therecruitmentco.uk

Apply for this job.

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