We are currently recruiting for an admin officer based in Kilkeel. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: ASAP

Duration: 11 months

Rate of pay: £12.59

Hours of work: 9-5 Monday to Friday

Key Responsibilities:

• Encourage and motivate claimants to become more digitally competent helping
them to create and maintain their digital account independently.
• Encourage and challenge claimants, who can, to use the online channels.
• Make every claimant contact count to keep them moving forward and help them
recognise how your impact will improve their labour market activity.
• Deal effectively with change by being clear on the vision for the business.
• Understand the entire end to end claimant journey and appreciate the impact on
other areas.

• Work as part of a multifunctional administrative team which provides both back
of office and front office support as necessary.
• Be the first point of contact for claimants who have queries whilst identifying
non–standard claimants such as foreign nationals and arranging further
assistance when required.
• Gather accurate information and ensure that claimants provide the necessary
documentary evidence, and inform claimants where information is missing.
• Confirm claimants’ identity.
• Undertake interviews such as Claims Assessor interviews with claimants and
update the appropriate system.

• Ensure claimants are aware of their responsibility to report future changes.
• Assist the Work Coach to ensure claimants can manage their own job search
activity.
• Assist claimants who require Finance Support.
• Take appropriate action in reporting and logging all incidents of unacceptable
customer behaviour.
• Provide advice and guidance, explaining policies and procedures and actively
eliciting information from potential claimants. At times this will involve dealing
with difficult customer situations.
• Signpost the claimant to the relevant support.

• Be accountable for your own development by maximising the use of appropriate
learning and development tools (including own digital capability).
• Build business relationships with colleagues to support smooth handoffs where
these are necessary.
• Build constructive relationships with the External Delivery Partners. These
include Her Majesty’s Revenue & Customs (HMRC) and Northern Ireland
Housing Executive (NIHE).

• Maintain the security and integrity of claimant information through appropriate
use of IT, adherence with identity verification, Data Sharing processes and
system security protocols.
• Prevent fraud and error by taking prompt action to make referrals to Fraud or
Compliance colleagues.
• Adhere to mandatory Security and Validation (SAV) checks or the UC equivalent
and process according to your role.
• Report any incident or situation where it is suspected security has or may have
been compromised in accordance with Departmental guidance.
• Adhere to Health and Safety procedures, incident handling and Business
Continuity arrangements.
• Follow Attendance Management policy and contribute to the target to reduce
sick absence.

Essential Criteria applicants must have:

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this.

A minimum of 2 years’ experience working in an administrative role
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk