We are currently recruiting for an Admin Officer based in Lisahally. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: 13/04/2026

Duration: 6 months with a possibility of extension

Rate of pay: £13.75

Hours of work: The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday

Key Responsibilities:

Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.

Main Duties include:
• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria applicants must have:.

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this and degree certificate

Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk